Refund Policy

This policy applies to ModelSnap monthly and annual subscription charges processed by Creem as merchant of record. It does not limit refund or cancellation rights that applicable law gives you.

A job that fails, is blocked by safety review, or otherwise cannot deliver a finished image is not charged. Any credits reserved for that job become available again automatically. A released credit reservation is not a cash refund because no finished-image credits were consumed.

You may request a refund of a subscription charge when both of these conditions are met:

• You email the request within 3 calendar days after the charge.
• You have used 50 credits or fewer from the subscription since that charge.

Contact us for a duplicate or incorrect charge, or for a material service failure that was not corrected by automatic credit release. We will review the account, transaction, delivery records, and applicable law before deciding the appropriate correction or refund.

Unless applicable law requires otherwise, we do not provide a voluntary refund for:

• Requests made more than 3 calendar days after the subscription charge.
• A subscription period in which more than 50 credits have been used after the relevant charge.
• Unused time or credits after you cancel, forget to cancel, stop using the service, or change your mind outside the eligibility window.
• Accounts suspended or terminated for fraud, chargeback abuse, rights violations, moderation evasion, or other material breaches of the Terms.
• Differences caused only by exchange rates or fees charged separately by your bank or payment provider.

Canceling a subscription stops its next renewal but does not automatically refund the current billing period. Annual plans are charged once for a 12-month term and receive credits monthly. An approved refund reverses unused credits tied to the refunded transaction and stops future monthly grants from that annual transaction.

Email support@modelsnap.app from the address used for your account and include:

• Your ModelSnap account email.
• The Creem order number or transaction reference.
• The purchase date and whether the plan was monthly or annual.
• A short explanation of the problem or reason for the request.

We respond to refund and billing-support requests within 3 business days. If approved, Creem returns the eligible amount to the original payment method. The time for funds to appear depends on Creem, the payment method, your bank, and applicable financial-network processing times.

We may update this policy to reflect product, payment, or legal changes. The revised date will appear at the top. For refund or cancellation questions, email support@modelsnap.app before opening a payment dispute so we have an opportunity to help.